When Will My Order Arrive?
We know timing matters, especially when you're ordering something meaningful. Here's exactly how production and delivery work at Jewelry Keepsakes.
FREE Standard Shipping
Our standard shipping option for U.S. orders. Delivery time begins after your order has been completed and shipped.
2-Day Shipping
Speeds up delivery after your completed order leaves our facility.
Next-Day Shipping
Our fastest shipping option after your completed order has shipped.
Shipping Time and Production Time Are Different
Many Jewelry Keepsakes products are personalized, engraved or made specifically for your order. Selecting expedited shipping speeds up the delivery after your order ships. It does not necessarily shorten the time needed to prepare, personalize or make your jewelry.
The good news is that most Jewelry Keepsakes orders are completed very quickly, including many personalized pieces.
When Will My Order Ship?
Most Jewelry Keepsakes orders ship remarkably fast — even personalized jewelry. Here are our typical production times.
In-Stock Jewelry
In-stock jewelry generally ships the same business day.
Photo Engraved Jewelry
Photo engraved jewelry generally ships within 24 hours. Your photo is prepared and personalized by our experienced team in Great Falls, Montana.
Thumbprint Jewelry
Most thumbprint jewelry generally ships within 2–3 business days.
Solid gold thumbprint pieces generally ship within 5–7 business days.
Jewelry Made From Ashes
Jewelry made from ashes generally ships within 1–2 business days after we receive the ashes at our facility.
Permanently Sealed Jewelry
Permanently Sealed jewelry generally ships within 5–7 business days after we receive the ashes.
These pieces require additional filling, permanent sealing and testing before shipment.
Custom & Specialty Jewelry
Certain custom, specialty or made-to-order pieces may require additional production time. Please see the individual product page for the most accurate estimate.
How Long Will Delivery Take?
Once your order ships, delivery time depends on the shipping method selected at checkout.
| Shipping Method | Transit Time | Price |
|---|---|---|
| Standard U.S. Shipping | Typically 5–8 business days | FREE |
| 2-Day Shipping | 2 business days after shipment | $33 |
| Next-Day Shipping | 1 business day after shipment | $49 |
Business days generally exclude weekends and carrier-observed holidays. Carrier delays, severe weather and other circumstances outside our control may occasionally affect delivery.
Need Your Order By a Certain Date?
If you are ordering for a funeral, memorial service, anniversary, birthday or another important date, please contact us before placing your order.
Our Montana team can help you determine whether the item you are considering can be completed and delivered in time.
Tracking Your Order
You'll receive an email with tracking information as soon as your order ships.
Tracking information may take several hours to begin showing movement after your package has been processed by the carrier.
If you have questions about an order that has already shipped, please contact us and we'll be happy to help.
International Shipping
Jewelry Keepsakes ships to many destinations outside the United States.
Available shipping destinations and shipping charges are shown at checkout based on your delivery address.
International customers are responsible for any customs duties, import taxes, VAT or other fees assessed by the destination country. Customs processing may also add additional delivery time.
Shipping Questions
Does expedited shipping make my jewelry faster? +
Expedited shipping shortens the delivery time after your completed order leaves Jewelry Keepsakes. It does not automatically shorten the production or personalization time required for your item.
How quickly does in-stock jewelry ship? +
In-stock jewelry generally ships the same business day.
How quickly does photo engraved jewelry ship? +
Photo engraved jewelry generally ships within 24 hours.
How long does thumbprint jewelry take? +
Most thumbprint jewelry generally ships within 2–3 business days. Solid gold thumbprint pieces generally ship within 5–7 business days.
How long does jewelry made from ashes take? +
Jewelry made from ashes generally ships within 1–2 business days after we receive the ashes.
How long does Permanently Sealed jewelry take? +
Permanently Sealed jewelry generally ships within 5–7 business days after we receive the ashes.
Will I receive tracking? +
Yes. Tracking information is emailed to you when your order ships.
Do you ship on weekends? +
Production and carrier schedules vary. Weekend and holiday orders may require additional business days depending on the item and shipping service.
Can you guarantee my order will arrive by a certain date? +
If timing is critical, please call us before ordering. We can review the specific product, its production requirements and the available shipping options with you.
What if my package is delayed? +
Please contact our customer service team. We'll review the tracking information and help determine the best next step.
We're Here If You Need Help
Memorial jewelry is often ordered for an important moment. If you're unsure about timing, personalization or delivery, please contact us. You'll reach a real team that can help.