My overall experience was a 5 (I'd say a 10 if I could). The ring was absolutely beautiful and classy (5), the delivery time was (5), it was here in 3 days. My nephew was overwhelmed and cried when I gave it to him. The fact that he could have his daughter's ashes with him always is extremely comforting. Your customer service was excellent, returned my call immediately (5). I can't say enough